+1 833-777-2962
CUSTOMER SUPPORT
Last updated: March 3, 2026
Some products sold by Smokeforges may occasionally become temporarily unavailable due to manufacturing schedules, production demand, material availability, or shipping delays.
This Backorder Policy explains how backorders are handled and what you can expect if an item becomes unavailable after purchase.
A backordered item is temporarily unavailable but is expected to become available again through the manufacturer or supplier.
Estimated lead times or availability information may be displayed on the product page or communicated after your order is placed.
When you place an order for a backordered item, your order is submitted to reserve inventory when the product becomes available again.
Once inventory becomes available, orders are generally fulfilled in the order they were received, subject to inventory allocation and carrier scheduling.
Pricing
The product price confirmed at checkout will remain the same for your order unless you request changes to the order before shipment.
If your order contains both in-stock and backordered items, available items may ship separately from backordered products.
Separate tracking information may be provided for multiple shipments.
Estimated timelines are provided based on information available from manufacturers, suppliers, and shipping carriers.
Estimated dates may change due to:
If significant changes occur to the estimated timeline, Smokeforges will provide updated information when available.
Extended Delays
If a backorder experiences a significant delay, our team may contact you with updated options, including maintaining the order, selecting an alternative product, or requesting a refund before shipment.
Keep the Order Active
You may keep your order active while waiting for inventory availability.
Select an Alternative Product
If you prefer, our support team may assist with selecting an alternative in-stock item.
Request a Refund Before Shipment
You may request cancellation and a refund for an unshipped backordered item before it ships.
Approved refunds are generally issued to the original payment method used during checkout.
You may request a status update at any time by contacting our customer support team.
By placing an order for a backordered item, you authorize Smokeforges to process payment for the order.
In certain cases involving extended delays or payment authorization expiration, additional payment confirmation may be required before shipment.
If payment authorization cannot be completed after reasonable attempts to contact you, the order may be canceled.
Once the product becomes available, your order will be processed according to standard handling and shipping timelines.
Tracking information is sent after shipment.
Large or heavy products may ship through freight delivery services.
Backordered products remain subject to manufacturer availability.
If a product becomes permanently unavailable or discontinued, Smokeforges will notify you and provide available options, including a refund if applicable.
Smokeforges works to keep customers informed throughout the backorder process and provide updated information when available from manufacturers or suppliers.
This Backorder Policy works alongside our Terms of Service and Return & Refund Policy.
Business Name: Smokeforges
Business Address: 120 Newport Center Drive, Newport Beach, CA 92660
Email: info@smokeforges.com
Phone: 833-777-2962
Customer Service Hours: Monday–Friday, 8:00 AM – 5:00 PM (PST)
Response Time: We aim to respond within 1–2 business days
