FAQs
1. How long does it take to receive my product?
Orders are typically processed within 1–3 business days. Standard delivery takes 7–14 business days after processing. Delivery times may vary depending on product availability and carrier schedules. If you need an estimated delivery date for your order, please contact our customer service team.
2. Where do you ship from?
We work with trusted vendors and manufacturers located across the United States. All warehouse and fulfillment centers are based in the U.S., and we ship to all U.S. states. For orders shipping to Hawaii or Alaska, please contact us in advance for specific shipping details.
3. What are your store hours?
Our business hours are Monday–Friday, 8:00 AM – 5:00 PM (PST). Limited support is available on weekends. If you contact us outside of normal hours, we will respond as quickly as possible on the next business day.
4. How will I receive tracking information?
When your order ships, you will receive an email confirmation with a tracking link. Tracking details are usually available within 1–3 business days after your order has been processed. If you do not receive your tracking email, please contact us for assistance.
5. Will I receive a phone call before delivery?
For freight shipments, the carrier will usually call 1–2 days before delivery to confirm an appointment. Please note that delivery times vary by product and carrier. If you have questions about your order’s delivery schedule, please contact our support team.
6. Where do your products come from?
Our products are sourced from reputable U.S. manufacturers and vendors. This ensures faster delivery times and helps support American businesses.
7. What is the best way to contact you?
You can reach our customer support team by live chat, phone, or email during business hours. For urgent matters, we recommend contacting us directly by phone or email for the fastest response.
