FAQs
Welcome to the Smokeforges FAQ page. We’re here to help answer common questions and make your shopping experience as clear and straightforward as possible. If you need additional assistance, please contact our customer support team using the details below.
How long will it take to receive my order?
For in-stock products, our standard delivery timeline is:
- Processing time: 1–3 business days (Monday–Friday)
- Transit time: 3–7 business days (Monday–Friday)
- Estimated delivery time: 4–10 business days (total)
For made-to-order products, including the Ohio Flame Artisan Collection:
- Processing time: Up to 10 business days (approximately 2 weeks)
- Transit time: 3–7 business days (Monday–Friday)
- Estimated delivery time: 13–17 business days (total)
For full details, please refer to our Shipping Policy:
https://www.smokeforges.com/policies/shipping-policy
Do you offer free shipping?
Yes. We offer free shipping on orders of $99 or more shipped within the lower 48 United States.
Orders under $99 are subject to a flat-rate shipping charge of $6.95, which is displayed at checkout.
For more information, please review our Shipping Policy:
https://www.smokeforges.com/policies/shipping-policy
Where is Smokeforges located?
Smokeforges is located and operates in California, a United States–based online retailer specializing in premium outdoor fire and cooking products. We currently ship to the lower 48 United States.
Logistics and order handling
All orders are processed through Smokeforges. Depending on the product, your order may ship directly from the manufacturer or from an authorized distribution partner. This helps ensure products are handled appropriately and shipped using the correct carrier for the item’s size and weight.
After your order is placed, you will receive an order confirmation email. When your order ships, we will send a shipment confirmation email that includes tracking details when available.
Freight shipments (Large or Heavy items)
Some items ship via LTL freight carrier due to size or weight. Freight shipments typically require a delivery appointment.
When your shipment arrives at the freight terminal in or near your city, the carrier will contact you to schedule delivery. Delivery is not completed until an appointment is confirmed.
Please make sure the phone number entered at checkout is accurate and reachable so the carrier can schedule delivery.
Freight delivery appointments are typically scheduled Monday through Friday. Carriers usually provide delivery windows such as 8:00 AM – 12:00 PM or 12:00 PM – 4:00 PM. Exact delivery times cannot be guaranteed, and delivery windows may vary by carrier and location.
Freight deliveries are curbside or driveway only and are typically delivered by a lift-gate truck with one driver. The driver is not responsible for bringing the item inside, unpacking, assembly, or placement beyond curbside.
Please inspect freight deliveries before signing the delivery receipt. If you see visible damage, take photos, note the damage on the delivery receipt, and contact our support team immediately for guidance.
For full instructions, please review our Freight Policy:
https://smokeforges.com/pages/how-freight-shipment-works
What if I receive a damaged or defective product?
If your item arrives damaged or defective, please inspect it at delivery and contact us the same day with photos of the product and packaging. We will assist with a replacement, insurance claim, or warranty process as applicable.
For full instructions, please review our Return & Refund Policy:
https://www.smokeforges.com/policies/refund-policy
Can I cancel my order after it’s placed?
You may request a cancellation by contacting us as soon as possible. Orders canceled may be subject to a $40 administrative fee. Orders that have already shipped will follow our Return & Refund Policy.
For details, please review our policy here:
https://www.smokeforges.com/policies/refund-policy
What is your return policy?
We offer a structured return process with a 30-day return window for eligible items. Certain products, including made-to-order and custom items, may not be eligible for return.
For complete details, visit:
https://www.smokeforges.com/policies/refund-policy
When will I receive my refund?
Once your return is received and inspected, approved refunds are typically processed within up to 7 business days. Your bank or payment provider may take additional time to post the credit to your account.
More information is available here:
https://www.smokeforges.com/policies/refund-policy
Do you offer warranties on your products?
Many of our products include manufacturer warranties. Warranty terms vary by brand and product. If you believe your item qualifies for a warranty claim, please contact our support team for assistance.
More information is available here:
https://smokeforges.com/pages/warranty-policy
How can I contact customer support?
Email: info@smokeforges.com
Phone: 833-777-2962
Customer Service Hours: Monday–Friday, 8:00 AM – 5:00 PM (PST)
Response Time: We aim to respond within 1–2 business days
Our Contact Page:
https://www.smokeforges.com/pages/contact-us
Do you ship internationally?
No. At this time, Smokeforges ships exclusively within the lower 48 United States.
Do you have a physical store location?
Smokeforges is an online-only retailer. This allows us to offer a wider product selection and ship directly to customers.
Can I place a bulk or commercial order?
Yes. We accept bulk and commercial orders. Please contact our customer service team to discuss product availability, lead times, and shipping options.
How can I track my order?
Once your order ships, you will receive an email with a tracking number. You can track your shipment directly through the carrier’s website or via our tracking page:
https://smokeforges.com/apps/track123
Contact Information
Store Name: Smokeforges
Email: info@smokeforges.com
Phone: 833-777-2962
Customer Service Hours: Monday–Friday, 8:00 AM – 5:00 PM (PST)
Response Time: We aim to respond within 1–2 business days
Smokeforges is operated by Seven Star Digital LLC, and operates in California.
