+1 833-777-2962
CUSTOMER SUPPORT
We aim to make the ordering and delivery process as clear and straightforward as possible. If you need additional assistance, please contact our customer support team below.
Shipping and delivery times vary depending on the product and manufacturer.
Estimated delivery timelines may vary depending on production schedules, inventory availability, and carrier operations.
If your estimated delivery window has passed:
Some made-to-order products may not receive tracking information until manufacturing has been completed.
If your shipment shows delivered:
Tracking information is sent by email after your order ships.
Yes. Smokeforges offers free standard shipping within the lower 48 United States.
No. Smokeforges currently ships only within the lower 48 United States.
Large or heavy products may ship through LTL freight carriers and may require a scheduled delivery appointment.
Freight deliveries are generally curbside or driveway delivery only.
Please inspect freight shipments upon delivery and report visible damage promptly.
Sales tax is collected where required under applicable law. Applicable taxes are calculated during checkout before order confirmation.
We currently accept:
Payments are processed in United States Dollars (USD).
Yes. Smokeforges uses secure payment processing technology and SSL encryption to help protect customer payment information.
Smokeforges does not currently offer a formal price match program.
Orders are processed through Smokeforges and may ship from manufacturers or authorized warehouse partners depending on the product.
Customers receive an order confirmation after purchase and shipment tracking information once the order ships.
Some products require additional handling or preparation time before shipment.
Products requiring extended handling are identified on the applicable product page.
Made-to-order products are manufactured or assembled after the order is placed.
Lead times for made-to-order products vary depending on the manufacturer and product configuration.
Some made-to-order items may not be eligible for cancellation or return after production begins.
A backorder occurs when a product is temporarily unavailable but expected to return to inventory.
If your order is affected by a backorder, Smokeforges will provide updated availability information and available options.
Address changes should be requested as soon as possible after placing your order.
Once an order enters processing or shipment preparation, changes may no longer be possible.
Cancellation requests should be submitted as soon as possible.
Orders that have already shipped may be subject to return procedures and applicable fees outlined in store policies.
Yes. Please contact our support team regarding commercial purchases, availability, and shipping options.
Eligible products may be returned within the applicable return window if they meet the conditions outlined in our Return & Refund Policy.
Some made-to-order, custom, or special-order products may not qualify for return.
Please inspect your order upon delivery and contact Smokeforges promptly if your order arrives damaged or defective.
Photos of the product and packaging may be requested to assist with review and resolution.
Approved refunds are generally processed within up to 7 business days after inspection and approval.
Financial institutions may require additional processing time before the refund appears on your account.
Many products may include manufacturer warranty coverage depending on the brand and product.
Please contact Smokeforges first if you believe your item may qualify for warranty support.
Smokeforges operates from Newport Beach, California and serves customers throughout the lower 48 United States.
Smokeforges currently operates as an online retailer.
Our customer service team is available Monday–Friday, 8:00 AM – 5:00 PM (PST).
Last updated: May 28, 2026
