Frequently Asked Questions

Standard in-stock products generally require approximately 1–3 business days for processing and approximately 3–7 business days in transit, for a typical total estimate of about 4–10 business days.

If a product requires extended handling, production, preorder, backorder or made-to-order work, the product page will show the applicable information when available. Manufacturer schedules and carrier operations can change, so delivery dates are estimates rather than guarantees.

Some high-ticket products are made, finished, assembled or prepared after the order is placed. Lead times can vary by manufacturer, model, finish and configuration.

We no longer use one blanket production estimate for every product from a brand. When project timing matters, contact us before ordering so we can help confirm the current estimate for the exact configuration.

Free standard shipping is available for eligible orders within the contiguous United States. Large products may still ship by scheduled LTL freight, and customer-requested special delivery services or carrier surcharges are not necessarily included.

Smokeforges currently ships within the lower 48 United States. We do not currently ship internationally, to Alaska, Hawaii, U.S. territories, APO/FPO addresses or P.O. Boxes.

Large or heavy products may ship by less-than-truckload freight. The local terminal generally contacts you to schedule a delivery appointment. Standard freight service is usually curbside or driveway delivery unless another service is specifically included.

A valid phone number is required, and an adult should be available to receive and inspect the shipment. Keep the original packaging until the product has been fully inspected.

1. Inspect the shipment before signing when possible.
2. Note visible damage on the carrier paperwork.
3. Take clear photos of the packaging and affected product.
4. Keep all packaging and shipping materials.
5. Contact Smokeforges within 48 hours of delivery.

If severe damage is obvious at delivery, you may refuse the shipment. Photograph it and contact us promptly.

Tracking is sent after the shipment is released by the carrier or manufacturer. Some freight and manufacturer-direct shipments may not display the first tracking scan immediately even after movement begins.

Check the delivery area, household members and neighbors, allow additional time for a possible early carrier scan, and contact the carrier with the tracking number. If you still need assistance, contact Smokeforges.

Sales tax is collected where required under applicable law. The applicable amount is calculated during checkout before the order is confirmed.

Current checkout options may include Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay and Google Pay. All orders are processed in U.S. dollars.

Checkout is processed through Shopify and supported third-party payment providers using encrypted connections. Smokeforges does not store full payment card details on its own servers.

Contact us as soon as possible. Once an order enters production, fulfillment or shipment processing, item or address changes may no longer be possible and carrier or manufacturer fees may apply.

Under the standard Smokeforges terms, orders canceled within 48 hours of placement and before shipment are generally eligible for a full refund. Standard orders canceled more than 48 hours after placement but before shipment are generally subject to a $40 administrative fee.

Some manufacturers, made-to-order products and special-order items have different cancellation terms. Once an order has shipped, it is handled under the applicable return terms.

A backorder or preorder allows an order to remain active while a product is temporarily unavailable or awaiting an expected production/inventory date. If availability changes materially, Smokeforges will provide updated information and available options based on the order status.

Yes. Contact our support team for project quantities, product compatibility, current lead times and freight planning.

Under the standard store policy, eligible products may be returned within 30 days of the carrier's confirmed delivery scan when they are unused, uninstalled, complete and in their original resalable packaging.

Customer-initiated returns are generally subject to a 15% restocking fee, and the customer is responsible for return shipping unless the product arrived damaged, defective or incorrect.

No. Certain manufacturers have brand-specific return windows, restocking fees, cancellation rules or non-returnable accessory terms. Made-to-order, custom, special-order and final-sale products may also be excluded from return.

Review the current Return & Refund Policy and the applicable product page before ordering.

Approved refunds are issued after the returned item is received, inspected and approved. Refunds are typically processed within up to 7 business days after inspection is complete. Your bank or payment provider may require additional time to post the credit.

Contact Smokeforges with your order number and details of the issue. Photos or other documentation may be requested. Depending on the product and issue, the resolution may be handled through the store return process or the manufacturer's warranty process.

Many products carry manufacturer warranty coverage, but the duration and covered components vary by brand and model. The manufacturer's current written warranty controls the actual coverage, exclusions, registration requirements and claim process.

Contact Smokeforges first if you need help identifying the applicable warranty for a product purchased from us.

Use the compatibility information on the accessory product page and match the exact manufacturer and model. Do not rely on width alone when a cover, grate, cart, insert or other accessory is model-specific.

Select the exact appliance before the island is fabricated. Use the current manufacturer documentation and verify the delivered appliance before cabinetry, stone or masonry is cut. Overall appliance width is not the same as the required cutout.

Smokeforges is an online retailer. Products that require gas, electrical, water, structural or code-regulated installation should be installed by appropriately qualified professionals in accordance with the manufacturer's current instructions and local requirements.

Yes. Smokeforges currently operates as an online retailer serving customers throughout the lower 48 United States.

Smokeforges operates from Newport Beach, California. Our business address is 120 Newport Center Drive, Newport Beach, CA 92660.

Email info@smokeforges.com or call 833-777-2962. Customer service hours are Monday–Friday, 8:00 AM–5:00 PM Pacific Time. We aim to respond within 1–2 business days.