Smokeforges Order & Return Policies

Order Confirmation

Once your order is placed, you will receive an order confirmation email. If you do not receive this email, please contact us so we can provide a digital receipt.

• This confirmation means we have received your order and your payment has been authorized.

• We will then confirm stock availability. If an item is on backorder or unavailable, we will notify you by email so you may choose to wait or request a full refund.

• If your item is in stock, we will process your order and prepare it for shipment.

Order Shipment

• Estimated processing and shipping times are listed on each product page.

• Standard delivery typically takes 7–14 business days after shipment.

• For rush shipping options, please contact our customer service team.

• Once your order ships, you will receive an email with tracking information (usually within 24 hours of shipment). If you do not receive tracking within four business days, please contact us at info@smokeforges.com.

• Large freight shipments require a signature upon delivery. The freight carrier will call you in advance to arrange a delivery appointment.

Product Quality Guarantee

• Please inspect your items at delivery. If you see visible damage, refuse the package and note the damage on the delivery receipt.

• If you accept delivery and later discover damage, contact us immediately at info@smokeforges.com with photos.

• We will file an insurance claim and arrange a replacement or refund at no additional cost to you.

Cancellations & Refunds

Most items can be returned within 30 days of delivery, provided they are new, unused, and in original packaging with all parts included.

• Damaged or defective items: No restocking fees or return shipping costs apply.

• Customer remorse (no damage/defect): Customer is responsible for return shipping and any restocking fees (typically up to 15%). Refunds will cover the remaining balance after these costs.

• Items returned must include a valid RMA (Return Merchandise Authorization) number issued by Smokeforges.

Refunds will be processed back to your original payment method once the return is received and inspected.

Important Notes

• Original shipping costs are non-refundable, even if your order qualified for “free shipping.”

• Products that are damaged during the return process, missing parts, or not in original condition may not qualify for a refund.

• Customers are responsible for ensuring products comply with local building codes or inspection requirements before purchase.

Why Buy From Smokeforges?

At Smokeforges, we know you have many choices for online shopping. That’s why we work hard to earn your trust and keep it by offering a safe, reliable, and transparent shopping experience. Here are the top 8 reasons customers choose us as their go-to destination for premium outdoor cooking products:

1. Safe & Secure Shopping

Every transaction on our website is processed using secure encryption, ensuring your personal and payment information is always protected.

2. Customer Service First

Your satisfaction is our top priority. From order confirmation to shipping updates, our team is dedicated to keeping you informed and supported every step of the way.

3. Competitive Prices with Price Match Guarantee

We work directly with manufacturers to secure the best pricing possible. If you find a lower price from an authorized dealer, let us know — our Price Match Guarantee has you covered.

4. Free Shipping on Orders Over $99+

We provide free standard shipping on all orders over $99+ within the contiguous United States (lower 48 states). Additional shipping charges may apply for Alaska and Hawaii.

5. Hassle-Free Returns

If something isn’t right, you may return or exchange your product within 30 days of delivery. Customers are responsible for return shipping, and restocking fees may apply. Our goal is to make the process simple and transparent.

6. Quality You Can Trust

We carefully select every brand and product we carry to ensure you receive reliable, high-quality equipment. Each order is shipped from trusted U.S. warehouses with a quality check before leaving.

7. Authorized Dealer

Smokeforges is an authorized dealer for every brand we sell. This means you receive the full manufacturer’s warranty with every purchase.

8. Fully Insured Shipments

All orders are shipped fully insured against loss or damage. If an issue occurs during transit, we’ll work quickly with the carrier to resolve it so you can shop with confidence.

Smokeforges Backorder Policy

At Smokeforges, we do our best to keep items in stock. However, from time to time, certain products may be placed on backorder due to high demand or supplier delays.

Payment for Backorders

• Payment is processed at the time your order is placed, even if the item is on backorder.

• This ensures your order is reserved and prevents issues with expired or invalid payment methods during fulfillment.

• Processing payment at checkout also helps us minimize fraud risks and keep overall costs lower for our customers.

While You Wait

If you place an order for a backordered product, you have the following options:

1. Switch to another product – Browse comparable products on our site. If you choose to switch, place a new order and contact us so we can cancel and refund the original order.

2. Cancel your order – If your order has not shipped, you may cancel it for a full refund. Please email info@smokeforges.com with your request. Refunds generally post within 4 business days, depending on your bank or card issuer.

If we do not hear from you, your backorder will remain active, and we will continue to work with the manufacturer to fulfill your order as soon as stock becomes available.

Shipping Updates

• We will notify you with estimated shipping dates as soon as they are available from the manufacturer.

• Once your order ships, you will receive tracking information by email.

Important Notes

• Estimated arrival times (ETAs) are subject to change. Smokeforges is an authorized dealer but not the manufacturer of the products we sell, so production and shipping timelines are controlled by the brand.

• We are committed to keeping you updated and will provide the most accurate information available.