Warranty Policy
Tagwood BBQ
Warranty Provider: Tagwood BBQ
Tagwood BBQ products include limited manufacturer warranty coverage for eligible defects in materials and workmanship under normal residential use.
- Coverage periods may vary depending on the grill model and components
- Certain structural steel components may include multi-year limited warranty coverage
- Warranty claims may require photos, videos, and proof of purchase
- Products should be assembled, maintained, and used according to manufacturer instructions
Common Exclusions: Normal wear, cosmetic discoloration, weather exposure, improper assembly, misuse, unauthorized modifications, improper maintenance, and commercial use unless approved by the manufacturer.
Smokeforges Assistance: Smokeforges may assist customers with order verification and warranty claim guidance.
Arteflame
Warranty Provider: Arteflame
Arteflame products include a limited 3-year manufacturer warranty covering eligible defects in materials and workmanship under normal residential use.
- Arteflame cooktops are designed to develop a natural seasoned finish over time
- Warranty coverage may vary depending on the product and component
- Products should be properly seasoned, maintained, and protected according to manufacturer guidelines
- Proof of purchase may be required for warranty claims
Common Exclusions: Surface discoloration, rust from improper maintenance, improper storage, misuse, weather-related wear, and unauthorized modifications.
Smokeforges Assistance: Smokeforges may assist customers with purchase verification and manufacturer warranty guidance.
Howl Campfires
Warranty Provider: Howl Campfires
Howl Campfires products may include limited manufacturer warranty coverage for eligible manufacturing defects under normal residential use conditions.
- Coverage may apply to structural or manufacturing-related defects
- Warranty periods may vary by product model and component
- Warranty review may require photos or videos of the issue
- Products should be operated according to manufacturer safety and fuel-use instructions
- Proof of purchase is generally required
Common Exclusions: Misuse, improper fuel setup, unauthorized modifications, accidental damage, cosmetic wear, and improper storage.
Smokeforges Assistance: Smokeforges may assist customers with documentation and manufacturer warranty support guidance.
Ohio Flame
Warranty Provider: Ohio Flame
Ohio Flame products include limited lifetime structural warranty coverage for eligible defects in workmanship and materials under normal residential use.
- Many handcrafted steel fire pits include lifetime structural coverage for the fire pit body
- Natural oxidation and heat-related color variation are considered normal characteristics of steel fire products
- Products should be used and maintained according to manufacturer recommendations
- Proof of purchase may be required for warranty review
Common Exclusions: Cosmetic changes from heat exposure, misuse, improper maintenance, weather-related wear, unauthorized repairs, and improper handling.
Smokeforges Assistance: Smokeforges may assist customers with order verification and warranty process guidance.
The Outdoor Plus
Warranty Provider: The Outdoor Plus
The Outdoor Plus products may include limited manufacturer warranty coverage ranging from 1 year to lifetime coverage depending on the burner system, ignition type, and product configuration.
- Stainless steel burners may include lifetime limited coverage on eligible components
- Electronic ignition systems commonly include limited multi-year coverage
- Professional installation may be recommended or required for certain gas-burning products
- Products should be installed and maintained according to manufacturer instructions and local codes
- Warranty review may require installation details, photos, or videos
Common Exclusions: Improper installation, weather exposure, misuse, gas-related installation issues, unauthorized modifications, and failure to follow safety guidelines.
Smokeforges Assistance: Smokeforges may assist customers with documentation and manufacturer warranty guidance.
Kokomo Grills
Warranty Provider: Kokomo Grills
Kokomo Grills products may include limited lifetime warranty coverage on select stainless steel components, with additional limited coverage periods varying by product and component.
- Coverage may vary depending on grill components and installation conditions
- Products should be installed and maintained according to manufacturer instructions
- Warranty review may require proof of purchase and supporting photos
- Proper cleaning and maintenance are recommended to help preserve product condition
Common Exclusions: Improper installation, misuse, lack of maintenance, unauthorized alterations, weather-related wear, and commercial use unless approved by the manufacturer.
Smokeforges Assistance: Smokeforges may assist customers with order verification and warranty support guidance.
