Shipping policy
Shipping policy
Last updated: October 10, 2026
At Smokeforges, our goal is to keep the ordering and delivery process clear, predictable, and transparent. This Shipping Policy explains how orders are processed, shipped, and delivered.
Shipping Costs & Sales Tax
Standard shipping is $9.99 on orders under $99.
Free standard shipping is available on orders of $99 or more.
Sales tax is collected where required under applicable law. Applicable tax amounts are calculated and displayed during checkout before order confirmation.
Shipping Locations
Smokeforges currently ships to addresses within the lower 48 United States only.
We do not currently ship internationally, to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or P.O. Boxes.
Orders placed with unsupported address types may be delayed or canceled if an alternative address cannot be provided.
Order Processing & Delivery Overview
Shipping and delivery times vary depending on the product and manufacturer. Product-specific lead times are listed on applicable product pages.
Standard In-Stock Products
- Processing Time: 1–3 business days
- Transit Time: 3–7 business days
- Estimated Delivery Time: 4–10 business days
Howl Campfires
- Processing Time: Ships within 5–7 business days
- Transit Time: 3–7 business days
- Estimated Delivery Time: 8–14 business days
Howl Campfires orders ship by parcel carrier with tracking. If additional delays occur, our team will contact you using the email address provided at checkout.
Ohio Flame — Artisan Collection
- Production Lead Time: Up to 10 business days before shipment
- Transit Time: 3–7 business days
- Estimated Delivery Time: 13–17 business days
The Outdoor Plus — Fire Features
The Outdoor Plus products are made to order and are final sale.
- Production Lead Time: 15–20 business days before shipment
- Transit Time: 3–7 business days
- Estimated Delivery Time: 18–27 business days
Studio Nisho — Made to Order
Studio Nisho products are made to order and are final sale.
- Production Lead Time: 30–40 business days before shipment (typically ships within 6–8 weeks)
- Transit Time: 3–7 business days
- Estimated Delivery Time: 33–47 business days
Tagwood BBQ — Made to Order Models
Applies to models BBQ26SS, BBQ28SS, BBQ06SS, BBQ18SS, BBQ07SS, ASH25, ASH05 and ASH28.
- Production Lead Time: 15–20 business days before shipment (typically ships within 3–4 weeks)
- Transit Time: 3–7 business days
- Estimated Delivery Time: 18–27 business days
For faster shipping availability, call 833-777-2962. These models are not final sale. Other Tagwood BBQ products follow the lead time shown on their product page.
Cowboy Cauldron
Processing and delivery times vary by model.
The Ranch Boss, The Wrangler, and The Urban Cowboy
- Processing Time: 5–10 business days (typically ships within 1–2 weeks)
- Transit Time: 3–7 business days
- Estimated Delivery Time: 8–17 business days
The Dude
Pre-order item. Estimated delivery is listed on the product page (currently mid-November 2026). Ships by FedEx parcel with tracking.
If a temporary inventory shortage, backorder, or special-order component affects your order timeline, Smokeforges will provide updated shipping information using the contact details provided at checkout.
Custom finishes, specialty materials, and non-standard configurations may require additional production time.
Other Brands
Lead times for other brands are listed on individual product pages. If you have questions about a specific product, contact us before placing your order.
Delivery estimates are provided for reference and may vary depending on inventory availability, carrier operations, weather conditions, freight scheduling, and manufacturer production timelines.
Business days are Monday through Friday, excluding major U.S. holidays.
Order Cutoff & Handling Time
Orders placed before 1:00 PM PT on business days are typically submitted for processing the same business day.
Orders placed after cutoff time, on weekends, or on holidays are processed on the next business day.
Standard handling time is 1–3 business days unless otherwise stated on the product page.
Order Modification Window
Address changes, item changes, or cancellation requests should be submitted as soon as possible after placing an order. Once an order enters fulfillment or shipment processing, modifications may no longer be possible. Cancellation terms, including the 48-hour window and the $40 cancellation fee, are listed under Cancellations & Refunds below.
Order Confirmation
After placing your order, you will receive an order confirmation email confirming that your order has been received and payment authorization has been completed.
If inventory issues or backorders affect your order, we will contact you with updated information and available options.
Order Shipment
If your item is in stock and payment is approved, orders typically ship within 1–3 business days unless a different lead time is listed on the product page.
Tracking information is sent by email after shipment.
Smokeforges ships using carriers including:
- UPS Ground
- FedEx Ground
- Freight (LTL) carriers for large items
Carrier Delays
Carrier transit times may occasionally be affected by weather conditions, carrier service interruptions, high shipping volume periods, or other operational factors outside our control.
If your shipment experiences a significant delay, contact us at info@smokeforges.com and our team will assist where possible.
Freight (LTL) Deliveries
Large or heavy items may ship via freight delivery service.
When your shipment reaches the local delivery terminal, the freight carrier will contact you to schedule a delivery appointment.
- Appointments are generally scheduled Monday–Friday
- Delivery windows are typically morning or afternoon time blocks
- Specific delivery times may not be available
Freight deliveries are curbside or driveway delivery. Liftgate service is included at no additional charge on freight deliveries.
In-home delivery is available only for Forno products (see below). White-glove service, such as assembly, installation, or packaging and debris removal, is not offered.
A valid phone number is required at checkout. An adult must be available during the scheduled delivery appointment.
Carrier fees related to missed appointments, re-delivery attempts, storage, or address corrections may be the responsibility of the customer.
In-Home Delivery — Forno Products Only
Free in-home delivery is included on Forno appliances within Forno's delivery service area.
- The delivery carrier will contact you in advance, using the phone number provided at checkout, to schedule a delivery appointment
- An adult must be present to receive the delivery
- Your appliances are brought inside your home (up to 7 steps in) and unboxed for inspection
- Inspect each appliance for scratches or dents before signing the delivery paperwork
- If any damage is found, refuse the delivery, note the damage on the delivery paperwork, and contact Smokeforges. We will arrange a replacement
- Installation, utility hookups, and removal of old appliances are not included
If your address is outside Forno's delivery service area, our team will contact you with delivery options.
In-home delivery applies to Forno products only. All other freight deliveries are curbside or driveway delivery with liftgate service.
Backorders
If an item becomes unavailable after your order is placed, we will notify you by email with updated availability information and available options.
You may choose to:
- Keep the order active
- Select an alternative product
- Cancel the order before shipment
Tracking Your Order
Tracking information is sent by email once your order ships.
Lost or Stolen Packages
If tracking information shows your order as delivered but you cannot locate the package:
- Check around the delivery location and with household members or neighbors
- Allow additional time in case the carrier marked the package delivered early
- Contact the shipping carrier directly using your tracking number
- Contact Smokeforges at info@smokeforges.com if assistance is needed
Claims for missing packages should be submitted promptly after delivery confirmation.
Damages
Please inspect your shipment upon delivery.
If visible damage is present:
- Note the damage with the delivery carrier before signing
- Take clear photos of the packaging and product
- Contact info@smokeforges.com within 48 hours of delivery
Retain all packaging materials until the issue has been reviewed.
Delivery Exceptions & Refused Shipments
If severe shipping damage is visible during delivery, you may refuse the shipment.
Please photograph the shipment and notify Smokeforges promptly with your order number and supporting photos.
Returned to Sender
If a shipment is returned due to an incorrect address, failed delivery attempts, or refusal of delivery unrelated to shipping damage, additional shipping charges or restocking fees may apply.
Customers are responsible for providing accurate shipping information during checkout.
Cancellations & Refunds
- Orders canceled within 48 hours of placement and before shipment are eligible for a full refund
- Orders canceled more than 48 hours after placement but before shipment are subject to a $40 cancellation fee
- The same cancellation terms apply to made-to-order and final-sale items. Final-sale status, shown on the product page, affects returns only.
- Orders canceled after shipment are subject to the terms outlined in our Return & Refund Policy
Delivery Responsibility & Surcharges
Additional carrier fees related to freight delivery appointments, address corrections, storage, or special delivery requirements are not included in standard shipping coverage. Liftgate service on freight deliveries, and in-home delivery on Forno appliances within Forno's delivery service area, are included at no additional charge.
Governing Terms
This Shipping Policy works alongside our Terms of Service and Return & Refund Policy.
Questions
If you have questions about shipping or delivery, our customer support team is available to assist.
Business Name: Smokeforges
Business Address: 120 Newport Center Drive, Newport Beach, CA 92660
Email: info@smokeforges.com
Phone: 833-777-2962 (8337772962)
Customer Service Hours: Monday–Friday, 8:00 AM – 5:00 PM (PT)
Response Time: We aim to respond within 1–2 business days
