Warranty Policy

Tagwood BBQ

Warranty Provider: Tagwood BBQ

Tagwood BBQ products include limited manufacturer warranty coverage for eligible defects in materials and workmanship under normal residential use.

  • Coverage periods may vary depending on the grill model and components
  • Certain structural steel components may include multi-year limited warranty coverage
  • Warranty claims may require photos, videos, and proof of purchase
  • Products should be assembled, maintained, and used according to manufacturer instructions

Common Exclusions: Normal wear, cosmetic discoloration, weather exposure, improper assembly, misuse, unauthorized modifications, improper maintenance, and commercial use unless approved by the manufacturer.

Smokeforges Assistance: Smokeforges may assist customers with order verification and warranty claim guidance.

Arteflame

Warranty Provider: Arteflame

Arteflame products include a limited 3-year manufacturer warranty covering eligible defects in materials and workmanship under normal residential use.

  • Arteflame cooktops are designed to develop a natural seasoned finish over time
  • Warranty coverage may vary depending on the product and component
  • Products should be properly seasoned, maintained, and protected according to manufacturer guidelines
  • Proof of purchase may be required for warranty claims

Common Exclusions: Surface discoloration, rust from improper maintenance, improper storage, misuse, weather-related wear, and unauthorized modifications.

Smokeforges Assistance: Smokeforges may assist customers with purchase verification and manufacturer warranty guidance.

Howl Campfires

Warranty Provider: Howl Campfires

Howl Campfires products may include limited manufacturer warranty coverage for eligible manufacturing defects under normal residential use conditions.

  • Coverage may apply to structural or manufacturing-related defects
  • Warranty periods may vary by product model and component
  • Warranty review may require photos or videos of the issue
  • Products should be operated according to manufacturer safety and fuel-use instructions
  • Proof of purchase is generally required

Common Exclusions: Misuse, improper fuel setup, unauthorized modifications, accidental damage, cosmetic wear, and improper storage.

Smokeforges Assistance: Smokeforges may assist customers with documentation and manufacturer warranty support guidance.

Ohio Flame

Warranty Provider: Ohio Flame

Ohio Flame products include limited lifetime structural warranty coverage for eligible defects in workmanship and materials under normal residential use.

  • Many handcrafted steel fire pits include lifetime structural coverage for the fire pit body
  • Natural oxidation and heat-related color variation are considered normal characteristics of steel fire products
  • Products should be used and maintained according to manufacturer recommendations
  • Proof of purchase may be required for warranty review

Common Exclusions: Cosmetic changes from heat exposure, misuse, improper maintenance, weather-related wear, unauthorized repairs, and improper handling.

Smokeforges Assistance: Smokeforges may assist customers with order verification and warranty process guidance.

The Outdoor Plus

Warranty Provider: The Outdoor Plus

The Outdoor Plus products may include limited manufacturer warranty coverage ranging from 1 year to lifetime coverage depending on the burner system, ignition type, and product configuration.

  • Stainless steel burners may include lifetime limited coverage on eligible components
  • Electronic ignition systems commonly include limited multi-year coverage
  • Professional installation may be recommended or required for certain gas-burning products
  • Products should be installed and maintained according to manufacturer instructions and local codes
  • Warranty review may require installation details, photos, or videos

Common Exclusions: Improper installation, weather exposure, misuse, gas-related installation issues, unauthorized modifications, and failure to follow safety guidelines.

Smokeforges Assistance: Smokeforges may assist customers with documentation and manufacturer warranty guidance.

Kokomo Grills

Warranty Provider: Kokomo Grills

Kokomo Grills products may include limited lifetime warranty coverage on select stainless steel components, with additional limited coverage periods varying by product and component.

  • Coverage may vary depending on grill components and installation conditions
  • Products should be installed and maintained according to manufacturer instructions
  • Warranty review may require proof of purchase and supporting photos
  • Proper cleaning and maintenance are recommended to help preserve product condition

Common Exclusions: Improper installation, misuse, lack of maintenance, unauthorized alterations, weather-related wear, and commercial use unless approved by the manufacturer.

Smokeforges Assistance: Smokeforges may assist customers with order verification and warranty support guidance.