Heavy-Duty Steel Fire Poker for Campfire & Fire Pit
Authorized Retailer
Smokeforges is an authorized retailer of premium outdoor brands. All orders are placed directly with Smokeforges, and we coordinate fulfillment with brand-authorized manufacturers and freight partners. Smokeforges is the merchant of record for all transactions, billing, and customer support.
Return Policy
Items may be returned within 30 days of delivery date. The customer is responsible for return shipping expenses. items carry a 15% restocking fee—refer to our Refund Policy for details.
Description
Fire Poker is a metal fire tool designed for use with outdoor fire features.
The poker is constructed from a single piece of metal and is available in multiple length and material options. It is intended for positioning or adjusting fuel within compatible fire pits or fireplaces during use.
Includes:
- One (1) fire poker
Material Options:
- Steel (black finish)
- Stainless steel (34-inch option)
Length Options:
- 34 in.
- 46 in.
Construction: One-piece
Condition: New
Shipping Estimates
Order Processing & Delivery Overview
Shipping and delivery times vary depending on product availability and order type.
For in-stock products, the standard timeline is:
- Processing Time: 1–3 business days (Monday–Friday)
- Transit Time: 3–7 business days (Monday–Friday)
- Estimated Delivery Time: 4–10 business days (total)
For Ohio Flame Artisan Collection (made-to-order products), the standard timeline is:
- Lead Time: Up to 10 business days (approximately 2 weeks) before shipment
- Transit Time: 3–7 business days (Monday–Friday)
- Estimated Delivery Time: 13–17 business days (Monday–Friday)
Delivery estimates are provided for reference only and are not guaranteed.
Order Cutoff & Handling Time
Orders placed before 1:00 PM (PST), Monday–Friday, are typically submitted for processing the same business day. Orders placed after this time, on weekends, or on holidays are processed the next business day.
Standard handling time is 1–3 business days, unless a different production or lead time is clearly stated on the product page.
For full details please refer to our Shipping Policy.
Contact Information
Store Name: Smokeforges
Business Address: 133 W Valencia Dr, Fullerton, CA 92832
Email: info@smokeforges.com
Phone: 833-777-2962
Customer Service Hours: Monday–Friday, 8:00 AM – 5:00 PM (PST)
Response Time: We aim to respond within 1–2 business days
Smokeforges is operated by Seven Star Digital LLC and operates in California.
Backorder Policy
Last updated: March 3, 2026
Keeping You Informed Every Step of the Way
At Smokeforges, we specialize in premium, high-demand outdoor fire and cooking equipment. Many of the brands we carry produce their products through artisan and small-batch manufacturing in the United States. As a result, certain items may periodically become unavailable and be placed on backorder.
Our goal is to provide full transparency throughout the backorder process so you can make informed decisions, plan your projects, and understand what to expect from the moment you place your order until delivery.
What a Backorder Means
A backorder occurs when a product is temporarily out of stock at the manufacturer or warehouse but is still available for purchase with a future fulfillment date. This typically happens due to production schedules, material availability, seasonal demand, or shipping constraints.
When an item is listed as backordered, the estimated availability or lead time will be displayed on the product page or communicated to you within 1–2 business days of your order being placed.
How Backorders Work
When you place an order for a backordered item, your payment is processed to secure your position in the manufacturer's fulfillment queue. This allows Smokeforges to reserve inventory for you as soon as the next production run is completed and the product becomes available.
Once inventory is released to Smokeforges or our authorized fulfillment partners, your order is prepared for shipment in the order it was received, subject to standard handling and carrier scheduling.
Price Lock Guarantee: The price you pay at the time of your order is locked in and will not increase, even if the product price changes before your item ships. You will always be charged the price confirmed at checkout.
Partial Orders
If your order contains both in-stock and backordered items, Smokeforges will ship your available in-stock items immediately according to standard handling timelines. Your backordered item will ship separately once it becomes available at no additional shipping charge, unless otherwise communicated. You will receive separate tracking numbers for each shipment.
Estimated Timelines and Updates
Estimated arrival times are provided by our brand partners and manufacturers based on their current production and logistics schedules. These estimates may change due to factors such as:
- Manufacturing delays or material shortages
- Port congestion or freight carrier scheduling
- Weather-related disruptions
- Quality control processes at the factory level
Smokeforges will communicate any significant changes to your estimated timeline by email within 1–2 business days of receiving updated information from our brand partners or manufacturers.
Maximum Backorder Period: If your backordered item has not shipped within 120 days of your original order date, our team will proactively contact you by email with a status update and present you with all available options, including switching to an in-stock alternative or receiving a full refund. You do not need to wait — you may contact us at any time for a status update.
Your Options While on Backorder
If your order is on backorder, you have the following options available at any time before the item ships:
Stay the Course
You may keep your order active. We will continue to monitor the manufacturer's timeline and provide updates as they become available. Your item will ship as soon as inventory is released and processed for fulfillment.
Switch to an In-Stock Item
If you prefer not to wait, our support team can help you select a comparable in-stock product. Any difference in price will be clearly communicated before changes are finalized.
Request a Full Refund
You may request a full refund at any time before the backordered item has shipped. No restocking or administrative cancellation fees apply to unshipped backorders. Refunds are processed within 7 business days of your request to the original payment method used at checkout. Your bank or payment provider may take additional time to post the credit.
How to Check Your Backorder Status
You can request a backorder status update at any time by contacting our customer service team with your order number. We are happy to provide the most current information available from our brand partners.
- Email: info@smokeforges.com
- Phone: 833-777-2962
- Customer Service Hours: Monday–Friday, 8:00 AM – 5:00 PM (PST)
Payment and Authorization
By placing an order for a backordered item, you authorize Smokeforges to process payment to secure your place in the fulfillment queue. This ensures inventory allocation once the product becomes available.
If your payment method requires reauthorization due to an extended backorder period, our support team will contact you to confirm or update your payment information. If reauthorization is unsuccessful after reasonable attempts to reach you, your backorder reservation may be canceled and your position in the fulfillment queue forfeited. Smokeforges will notify you by email before taking any such action.
Chargebacks: If you have a concern about your backorder, we strongly encourage you to contact us directly at info@smokeforges.com or 833-777-2962 before initiating a chargeback with your bank or payment provider. We are committed to resolving all backorder issues promptly. Chargebacks filed while a valid backorder resolution is actively in progress may be reviewed and disputed in accordance with payment processor guidelines.
Shipping and Delivery After Backorder
Once your backordered item becomes available, it will be processed according to our standard handling and shipping timelines. Tracking information will be sent to the email address on file within 24 hours of shipment.
Large or heavy items may ship via freight service and may require a scheduled delivery appointment, as outlined in our Shipping Policy and Freight Delivery page.
Limitations and Exceptions
Backordered items are subject to availability from the manufacturer. In rare cases where a product is discontinued or production is halted, Smokeforges will notify you within 1–2 business days of receiving that information and provide available alternatives or a full refund with no fees applied.
Backorder fulfillment is prioritized based on the order in which purchases are received, subject to manufacturer release schedules and carrier capacity.
Communication Is Our Priority
We are committed to keeping you informed throughout the backorder process. While estimated timelines are subject to change, our team will share updates promptly and provide clear options if circumstances shift. You are never locked in — you may cancel for a full refund at any point before your item ships.
Governing Terms
This Backorder Policy is subject to our Terms of Service and Return & Refund Policy, which govern all disputes, cancellations, refunds, and arbitration agreements between you and Smokeforges. In the event of a conflict between this policy and our Terms of Service, the Terms of Service shall control to the fullest extent permitted by law.
Contact Information
Store Name: Smokeforges
Business Address: 133 W Valencia Dr, Fullerton, CA 92832
Email: info@smokeforges.com
Phone: 833-777-2962
Customer Service Hours: Monday–Friday, 8:00 AM – 5:00 PM (PST)
Response Time: We aim to respond within 1–2 business days
Smokeforges is operated by Seven Star Digital LLC and operates in California.
Warranty Policy
Smokeforges works in collaboration with various manufacturers. Please refer to the brands listed below for their individual warranty policies. If you need assistance, feel free to contact us at info@smokeforges.com.
Contact Information
Store Name: Smokeforges
Business Address: 133 W Valencia Dr, Fullerton, CA 92832
Email: info@smokeforges.com
Phone: 833-777-2962
Customer Service Hours: Monday–Friday, 8:00 AM – 5:00 PM (PST)
Response Time: We aim to respond within 1–2 business days
Smokeforges is operated by Seven Star Digital LLC and operates in California.
