Keeping You Informed Every Step of the Way
At Smokeforges, we specialize in premium, high-demand outdoor fire and cooking equipment. Many of the brands we carry produce their products through artisan and small-batch manufacturing in the United States. As a result, certain items may periodically become unavailable and be placed on backorder.
Our goal is to provide full transparency throughout the backorder process so you can make informed decisions, plan your projects, and understand what to expect from the moment you place your order until delivery.
What a Backorder Means
A backorder occurs when a product is temporarily out of stock at the manufacturer or warehouse but is still available for purchase with a future fulfillment date. This typically happens due to production schedules, material availability, seasonal demand, or shipping constraints.
When an item is listed as backordered, the estimated availability or lead time will be displayed on the product page or communicated to you after your order is placed.
How Backorders Work
When you place an order for a backordered item, your payment is processed to secure your position in the manufacturer’s fulfillment queue. This allows Smokeforges to reserve inventory for you as soon as the next production run is completed and the product becomes available.
Once inventory is released to Smokeforges or our authorized fulfillment partners, your order is prepared for shipment in the order it was received, subject to standard handling and carrier scheduling.
Estimated Timelines and Updates
Estimated arrival times are provided by our brand partners and manufacturers based on their current production and logistics schedules. These estimates may change due to factors such as:
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Manufacturing delays or material shortages
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Port congestion or freight carrier scheduling
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Weather-related disruptions
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Quality control processes at the factory level
Smokeforges will communicate any significant changes to your estimated timeline by email as soon as updated information is received.
Your Options While on Backorder
If your order is on backorder, you have the following options available at any time before the item ships:
Stay the Course
You may keep your order active. We will continue to monitor the manufacturer’s timeline and provide updates as they become available. Your item will ship as soon as inventory is released and processed for fulfillment.
Switch to an In-Stock Item
If you prefer not to wait, our support team can help you select a comparable in-stock product. Any difference in price will be clearly communicated before changes are finalized.
Request a Refund
You may request a full refund at any time before the backordered item has shipped. No restocking or administrative fees apply to unshipped backorders.
Payment and Authorization
By placing an order for a backordered item, you authorize Smokeforges to process payment to secure your place in the fulfillment queue. This ensures inventory allocation once the product becomes available.
If your payment method requires reauthorization due to an extended backorder period, our support team may contact you to confirm or update your payment information.
Shipping and Delivery After Backorder
Once your backordered item becomes available, it will be processed according to our standard handling and shipping timelines. Tracking information will be sent to the email address on file once the item ships.
Large or heavy items may ship via freight service and may require a delivery appointment, as outlined in our Shipping Policy.
Limitations and Exceptions
Backordered items are subject to availability from the manufacturer. In rare cases where a product is discontinued or production is halted, Smokeforges will notify you and provide available alternatives or a full refund.
Backorder fulfillment is prioritized based on the order in which purchases are received, subject to manufacturer release schedules and carrier capacity.
Communication Is Our Priority
We are committed to keeping you informed throughout the backorder process. While estimated timelines are subject to change, our team will share updates promptly and provide clear options if circumstances shift.
